{"id":10130,"date":"2026-08-16T03:28:50","date_gmt":"2026-08-16T09:28:50","guid":{"rendered":"https:\/\/www.nebulae.cr\/politica-de-devolucion-2\/"},"modified":"2026-08-16T03:28:50","modified_gmt":"2026-08-16T09:28:50","slug":"politica-de-devolucion","status":"publish","type":"page","link":"https:\/\/www.nebulae.cr\/es\/politica-de-devolucion\/","title":{"rendered":"Pol\u00edtica de Devoluci\u00f3n"},"content":{"rendered":"<p class=\"wp-block-paragraph\">En <strong>Centro de Artes Nebulae S.A.<\/strong> queremos que su experiencia de compra sea clara y satisfactoria. A continuaci&oacute;n se describen las condiciones de cancelaci&oacute;n, reembolso y devoluci&oacute;n aplicables a las compras realizadas en <a href=\"https:\/\/nebulae.cr\">nebulae.cr<\/a>.<\/p>\n<p class=\"wp-block-paragraph\"><em>&Uacute;ltima actualizaci&oacute;n: junio de 2026.<\/em><\/p>\n\n<h2 class=\"wp-block-heading\">1. Alcance<\/h2>\n<p class=\"wp-block-paragraph\">Esta pol&iacute;tica aplica a las entradas a eventos, reservas, talleres, membres&iacute;as y productos adquiridos a trav&eacute;s de nuestro sitio web y pagados mediante la pasarela <strong>FAC de BAC Credomatic<\/strong>.<\/p>\n\n<h2 class=\"wp-block-heading\">2. Cancelaci&oacute;n por parte del cliente<\/h2>\n<p class=\"wp-block-paragraph\">El cliente podr&aacute; solicitar la cancelaci&oacute;n de una compra dentro de los plazos indicados a continuaci&oacute;n, escribiendo a trav&eacute;s de la secci&oacute;n de <a href=\"https:\/\/nebulae.cr\/contact\/\">Contacto<\/a> e indicando el n&uacute;mero de pedido y el correo electr&oacute;nico utilizado en la compra:<\/p>\n<ul class=\"wp-block-list\"><li><strong>Entradas y reservas de eventos:<\/strong> hasta <strong>cuarenta y ocho (48) horas<\/strong> antes de la fecha del evento, salvo que en la descripci&oacute;n del evento se indique una pol&iacute;tica distinta.<\/li><li><strong>Talleres y actividades:<\/strong> hasta <strong>cinco (5) d&iacute;as naturales<\/strong> antes del inicio de la actividad.<\/li><li><strong>Productos f&iacute;sicos:<\/strong> dentro de los <strong>ocho (8) d&iacute;as naturales<\/strong> siguientes a la recepci&oacute;n, siempre que el producto se encuentre en su estado y empaque original.<\/li><\/ul>\n\n<h2 class=\"wp-block-heading\">3. Reembolsos<\/h2>\n<p class=\"wp-block-paragraph\">Una vez aprobada la solicitud, el reembolso se realizar&aacute; a la <strong>misma tarjeta o medio de pago<\/strong> utilizado en la compra original, a trav&eacute;s del procesador BAC Credomatic. El tiempo de acreditaci&oacute;n depende de la entidad emisora de la tarjeta y normalmente oscila entre <strong>cinco (5) y treinta (30) d&iacute;as h&aacute;biles<\/strong>. Nebulae no aplica reembolsos en efectivo ni a medios de pago distintos al original.<\/p>\n\n<h2 class=\"wp-block-heading\">4. Cancelaci&oacute;n o reprogramaci&oacute;n por parte de Nebulae<\/h2>\n<p class=\"wp-block-paragraph\">Si Nebulae cancela un evento, el cliente podr&aacute; optar entre el <strong>reembolso total<\/strong> del monto pagado o la <strong>reubicaci&oacute;n<\/strong> para una nueva fecha. En caso de reprogramaci&oacute;n, las entradas adquiridas mantendr&aacute;n su validez para la nueva fecha; si el cliente no puede asistir, podr&aacute; solicitar el reembolso correspondiente.<\/p>\n\n<h2 class=\"wp-block-heading\">5. Productos defectuosos o env&iacute;os incorrectos<\/h2>\n<p class=\"wp-block-paragraph\">Si recibe un producto defectuoso, da&ntilde;ado o distinto al adquirido, cont&aacute;ctenos dentro de los <strong>ocho (8) d&iacute;as naturales<\/strong> siguientes a la recepci&oacute;n. Nebulae coordinar&aacute; la reposici&oacute;n del producto o el reembolso, sin costo adicional para el cliente.<\/p>\n\n<h2 class=\"wp-block-heading\">6. Excepciones<\/h2>\n<p class=\"wp-block-paragraph\">No son susceptibles de devoluci&oacute;n los servicios ya disfrutados, las entradas a eventos cuya fecha ya haya transcurrido, ni los productos personalizados o perecederos, salvo defecto comprobado.<\/p>\n\n<h2 class=\"wp-block-heading\">7. Contracargos<\/h2>\n<p class=\"wp-block-paragraph\">Le recomendamos gestionar cualquier inconveniente directamente con nosotros antes de iniciar un contracargo (chargeback) ante su banco, de modo que podamos resolver su caso de forma &aacute;gil.<\/p>\n\n<h2 class=\"wp-block-heading\">8. Marco legal<\/h2>\n<p class=\"wp-block-paragraph\">Esta Pol&iacute;tica de Devoluci&oacute;n se complementa con nuestros <a href=\"https:\/\/nebulae.cr\/terminos-y-condiciones\/\">T&eacute;rminos y Condiciones<\/a> y se rige por la Ley N.&deg; 7472 de Promoci&oacute;n de la Competencia y Defensa Efectiva del Consumidor de Costa Rica.<\/p>\n\n<h2 class=\"wp-block-heading\">9. Contacto<\/h2>\n<p class=\"wp-block-paragraph\">Para solicitudes de cancelaci&oacute;n, reembolso o devoluci&oacute;n, utilice la secci&oacute;n de <a href=\"https:\/\/nebulae.cr\/contact\/\">Contacto<\/a> del sitio.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>En Centro de Artes Nebulae S.A. queremos que su experiencia de compra sea clara y satisfactoria. A continuaci&oacute;n se describen las condiciones de cancelaci&oacute;n, reembolso y devoluci&oacute;n aplicables a las compras realizadas en nebulae.cr. &Uacute;ltima actualizaci&oacute;n: junio de 2026. 1. Alcance Esta pol&iacute;tica aplica a las entradas a eventos, reservas, talleres, membres&iacute;as y productos adquiridos a trav&eacute;s de nuestro sitio web y pagados mediante la&#8230; <\/p>\n<p class=\"more\"><a class=\"more-link\" href=\"https:\/\/www.nebulae.cr\/es\/politica-de-devolucion\/\">Leer m\u00e1s<\/a><\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10130","page","type-page","status-publish","hentry","is-cat-link-borders-light is-cat-link-rounded"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de Devoluci\u00f3n - Nebulae<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.nebulae.cr\/es\/politica-de-devolucion\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Devoluci\u00f3n - Nebulae\" \/>\n<meta property=\"og:description\" content=\"En Centro de Artes Nebulae S.A. queremos que su experiencia de compra sea clara y satisfactoria. 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